UX Researcher, Marketing

Intercom is hiring a UX Researcher, Marketing to join our fully remote team in the United States. As a UX Researcher, Marketing, you'll craft intuitive, beautiful experiences end to end. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Contribute to and maintain the design system • Conduct and apply user research • Design flows, wireframes, and high-fidelity mockups • Iterate based on feedback and data • Collaborate closely with product and engineering What we offer: • Competitive salary and meaningful equity • Home office and wellness stipends • Annual learning and professional development budget • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Strong portfolio of shipped work • Understanding of accessibility and usability • Ability to give and receive feedback • Proficiency in Figma Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning