Technical Writer, Product

Zendesk is hiring a Technical Writer, Product to join our fully remote team in the United States. As a Technical Writer, Product, you'll tell clear, compelling stories that inform and engage. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain a consistent voice and style • Manage an editorial calendar • Write and edit content for a range of audiences • Optimize content for search and clarity • Collaborate with subject-matter experts What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • A portfolio of published work • SEO awareness is a plus • Attention to detail • Excellent writing and editing skills Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment