Technical Support Engineer, Weekend

Reddit is hiring a Technical Support Engineer, Weekend to join our fully remote team in the United States. As a Technical Support Engineer, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Document solutions and improve help content • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams What we offer: • Generous paid time off and company holidays • Competitive salary and meaningful equity • Paid parental leave • Flexible working hours across US time zones • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Reddit is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Excellent written and verbal communication • Empathy and patience • Reliable home internet and a quiet workspace Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team