Technical Support Engineer, Weekend

Liveops is hiring a Technical Support Engineer, Weekend to join our fully remote team in the United States. As a Technical Support Engineer, Weekend, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Competitive salary and meaningful equity • Paid parental leave • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Liveops is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team