Technical Support Engineer, Weekend

Boldly is hiring a Technical Support Engineer, Weekend to join our fully remote team in the United States. As a Technical Support Engineer, Weekend, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores What we offer: • Paid parental leave • Generous paid time off and company holidays • Competitive salary and meaningful equity • Flexible working hours across US time zones • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Boldly is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Ability to learn products quickly • Empathy and patience • Reliable home internet and a quiet workspace Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing