Technical Support Engineer, Tier 2

Google is hiring a Technical Support Engineer, Tier 2 to join our fully remote team in the United States. As a Technical Support Engineer, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Document solutions and improve help content • Escalate bugs and feedback to product teams What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Google is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication • Ability to learn products quickly Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team