Technical Support Engineer, Technical

Stripe is hiring a Technical Support Engineer, Technical to join our fully remote team in the United States. As a Technical Support Engineer, Technical, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Paid parental leave • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Stripe is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Excellent written and verbal communication • Reliable home internet and a quiet workspace Nice to have: • A track record of taking ownership and shipping independently • Familiarity with modern collaboration tools (Slack, Notion, Linear)