Technical Support Engineer

Robert Half is hiring a Technical Support Engineer to join our fully remote team in the United States. As a Technical Support Engineer, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Escalate bugs and feedback to product teams • Document solutions and improve help content What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Annual learning and professional development budget • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Robert Half is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning