Technical Support Engineer, Onboarding

VMware is hiring a Technical Support Engineer, Onboarding to join our fully remote team in the United States. As a Technical Support Engineer, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. VMware is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment