Technical Support Engineer, Onboarding

Salesforce is hiring a Technical Support Engineer, Onboarding to join our fully remote team in the United States. As a Technical Support Engineer, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Document solutions and improve help content • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores What we offer: • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Competitive salary and meaningful equity • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Salesforce is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Reliable home internet and a quiet workspace • Ability to learn products quickly • Empathy and patience • Comfort with support tools (Zendesk, Intercom) Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Experience in a fast-paced, high-growth environment