Technical Support Engineer, Onboarding

Capital One is hiring a Technical Support Engineer, Onboarding to join our fully remote team in the United States. As a Technical Support Engineer, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Document solutions and improve help content • Troubleshoot and resolve product issues • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams What we offer: • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Home office and wellness stipends • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Capital One is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Reliable home internet and a quiet workspace • Comfort with support tools (Zendesk, Intercom) • Ability to learn products quickly Nice to have: • Experience in a fast-paced, high-growth environment • A track record of taking ownership and shipping independently