Technical Program Manager, Infrastructure

Zendesk is hiring a Technical Program Manager, Infrastructure to join our fully remote team in the United States. As a Technical Program Manager, Infrastructure, you'll keep complex projects on track and teams aligned. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Coordinate cross-functional teams • Manage risks, scope, and stakeholders • Run agile ceremonies and reporting • Drive continuous improvement • Plan, schedule, and track project delivery What we offer: • Flexible working hours across US time zones • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Project or program management experience • Stakeholder management skills • PMP or equivalent is a plus • Excellent organization and communication Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment