Support Representative, Weekend

HubSpot is hiring a Support Representative, Weekend to join our fully remote team in the United States. As a Support Representative, Weekend, you'll help customers succeed and resolve issues with empathy. This is a freelance, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Document solutions and improve help content • Escalate bugs and feedback to product teams What we offer: • Paid parental leave • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Annual learning and professional development budget • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HubSpot is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace • Ability to learn products quickly • Excellent written and verbal communication Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)