Support Representative

Toptal is hiring a Support Representative to join our fully remote team in the United States. As a Support Representative, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Respond to customer questions via chat, email, and tickets • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Document solutions and improve help content What we offer: • Generous paid time off and company holidays • Competitive salary and meaningful equity • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Toptal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Excellent written and verbal communication • Empathy and patience • Reliable home internet and a quiet workspace Nice to have: • A growth mindset and eagerness to keep learning • Familiarity with modern collaboration tools (Slack, Notion, Linear)