Support Representative, Tier 2

Notion is hiring a Support Representative, Tier 2 to join our fully remote team in the United States. As a Support Representative, Tier 2, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets What we offer: • 401(k) retirement plan with company match • Generous paid time off and company holidays • Competitive salary and meaningful equity • Flexible working hours across US time zones • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Notion is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Empathy and patience • Ability to learn products quickly Nice to have: • A track record of taking ownership and shipping independently • Experience in a fast-paced, high-growth environment