Support Representative, Technical

Lyft is hiring a Support Representative, Technical to join our fully remote team in the United States. As a Support Representative, Technical, you'll help customers succeed and resolve issues with empathy. This is a part-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Respond to customer questions via chat, email, and tickets • Document solutions and improve help content What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Lyft is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace • Ability to learn products quickly • Excellent written and verbal communication Nice to have: • Comfort communicating clearly and proactively in writing • Familiarity with modern collaboration tools (Slack, Notion, Linear)