Support Representative, Technical

Asana is hiring a Support Representative, Technical to join our fully remote team in the United States. As a Support Representative, Technical, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Maintain high customer satisfaction scores • Troubleshoot and resolve product issues • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets What we offer: • Comprehensive medical, dental, and vision coverage • Generous paid time off and company holidays • Paid parental leave • 401(k) retirement plan with company match • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Asana is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Comfort with support tools (Zendesk, Intercom) • Empathy and patience • Reliable home internet and a quiet workspace • Excellent written and verbal communication Nice to have: • Experience working in a fully remote or distributed team • Comfort communicating clearly and proactively in writing