Support Representative, Onboarding

Liveops is hiring a Support Representative, Onboarding to join our fully remote team in the United States. As a Support Representative, Onboarding, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Troubleshoot and resolve product issues • Escalate bugs and feedback to product teams • Document solutions and improve help content • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores What we offer: • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Liveops is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Excellent written and verbal communication • Empathy and patience • Comfort with support tools (Zendesk, Intercom) • Reliable home internet and a quiet workspace Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning