Support Representative, Billing

Okta is hiring a Support Representative, Billing to join our fully remote team in the United States. As a Support Representative, Billing, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain high customer satisfaction scores • Document solutions and improve help content • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets What we offer: • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Okta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Ability to learn products quickly • Excellent written and verbal communication • Empathy and patience • Comfort with support tools (Zendesk, Intercom) Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing