Support Representative

Adobe is hiring a Support Representative to join our fully remote team in the United States. As a Support Representative, you'll help customers succeed and resolve issues with empathy. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll help customers succeed and resolve issues with empathy, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Escalate bugs and feedback to product teams • Troubleshoot and resolve product issues • Respond to customer questions via chat, email, and tickets • Maintain high customer satisfaction scores • Document solutions and improve help content What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Adobe is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 2+ years of relevant experience • Reliable home internet and a quiet workspace • Excellent written and verbal communication • Comfort with support tools (Zendesk, Intercom) • Empathy and patience Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment