Staff UX Researcher, Marketing

ServiceNow is hiring a Staff UX Researcher, Marketing to join our fully remote team in the United States. As a Staff UX Researcher, Marketing, you'll craft intuitive, beautiful experiences end to end. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll craft intuitive, beautiful experiences end to end, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Design flows, wireframes, and high-fidelity mockups • Iterate based on feedback and data • Contribute to and maintain the design system • Collaborate closely with product and engineering • Conduct and apply user research What we offer: • Paid parental leave • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Ability to give and receive feedback • Understanding of accessibility and usability • Strong portfolio of shipped work • Strong visual and interaction design skills Nice to have: • Experience in a fast-paced, high-growth environment • Familiarity with modern collaboration tools (Slack, Notion, Linear)