Staff Technical Writer

Intercom is hiring a Staff Technical Writer to join our fully remote team in the United States. As a Staff Technical Writer, you'll tell clear, compelling stories that inform and engage. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll tell clear, compelling stories that inform and engage, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain a consistent voice and style • Optimize content for search and clarity • Manage an editorial calendar • Write and edit content for a range of audiences • Collaborate with subject-matter experts What we offer: • 401(k) retirement plan with company match • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • A portfolio of published work • Ability to meet deadlines • SEO awareness is a plus • Attention to detail Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning