Staff Technical Program Manager, Platform

Zendesk is hiring a Staff Technical Program Manager, Platform to join our fully remote team in the United States. As a Staff Technical Program Manager, Platform, you'll keep complex projects on track and teams aligned. This is a part-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Drive continuous improvement • Manage risks, scope, and stakeholders • Run agile ceremonies and reporting • Coordinate cross-functional teams • Plan, schedule, and track project delivery What we offer: • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • PMP or equivalent is a plus • Agile/Scrum familiarity • Stakeholder management skills • Excellent organization and communication Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing