Staff Technical Product Manager, Payments

Intercom is hiring a Staff Technical Product Manager, Payments to join our fully remote team in the United States. As a Staff Technical Product Manager, Payments, you'll define the vision and drive the roadmap for products customers love. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll define the vision and drive the roadmap for products customers love, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own the product roadmap and prioritization • Partner with engineering and design on delivery • Define and track success metrics • Translate customer needs into clear requirements • Communicate strategy across the company What we offer: • Comprehensive medical, dental, and vision coverage • Paid parental leave • Home office and wellness stipends • Competitive salary and meaningful equity • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Ability to lead without authority • Customer-focused mindset • Comfort making data-informed decisions • Strong analytical and communication skills Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing