Staff Social Media Manager, Content

Intercom is hiring a Staff Social Media Manager, Content to join our fully remote team in the United States. As a Staff Social Media Manager, Content, you'll grow awareness, demand, and pipeline across channels. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll grow awareness, demand, and pipeline across channels, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Manage SEO, paid, email, or social channels • Create and optimize content and landing pages • Analyze performance and iterate • Collaborate with sales and product teams • Plan and execute multi-channel campaigns What we offer: • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Paid parental leave • Annual learning and professional development budget • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Familiarity with analytics tools • Strong writing and creativity • Hands-on marketing experience • A data-driven mindset Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently