Staff Site Reliability Engineer, Tooling

Twilio is hiring a Staff Site Reliability Engineer, Tooling to join our fully remote team in the United States. As a Staff Site Reliability Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability • Monitor systems and respond to incidents • Partner with engineering on scalability and security What we offer: • 401(k) retirement plan with company match • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Annual learning and professional development budget • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Scripting skills (Bash, Python, or Go) • Hands-on with Kubernetes, Terraform, or similar • Experience with AWS, GCP, or Azure • On-call and incident response experience Nice to have: • A track record of taking ownership and shipping independently • Experience working in a fully remote or distributed team