Staff Site Reliability Engineer, Tooling

ServiceNow is hiring a Staff Site Reliability Engineer, Tooling to join our fully remote team in the United States. As a Staff Site Reliability Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a freelance, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Monitor systems and respond to incidents • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Partner with engineering on scalability and security What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • Generous paid time off and company holidays • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. ServiceNow is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Hands-on with Kubernetes, Terraform, or similar • On-call and incident response experience • Scripting skills (Bash, Python, or Go) • Strong troubleshooting skills Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment