Staff Site Reliability Engineer, Platform

Zendesk is hiring a Staff Site Reliability Engineer, Platform to join our fully remote team in the United States. As a Staff Site Reliability Engineer, Platform, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Monitor systems and respond to incidents • Improve observability, alerting, and reliability • Automate deployments and reduce operational toil • Partner with engineering on scalability and security • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Paid parental leave • Generous paid time off and company holidays • Flexible working hours across US time zones • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Hands-on with Kubernetes, Terraform, or similar • Scripting skills (Bash, Python, or Go) • On-call and incident response experience • Experience with AWS, GCP, or Azure Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning