Staff Scrum Master, Infrastructure

Zendesk is hiring a Staff Scrum Master, Infrastructure to join our fully remote team in the United States. As a Staff Scrum Master, Infrastructure, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Run agile ceremonies and reporting • Plan, schedule, and track project delivery • Manage risks, scope, and stakeholders • Coordinate cross-functional teams • Drive continuous improvement What we offer: • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Home office and wellness stipends • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Project or program management experience • Excellent organization and communication • Stakeholder management skills • PMP or equivalent is a plus Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning