Staff Sales Manager, SMB

Zendesk is hiring a Staff Sales Manager, SMB to join our fully remote team in the United States. As a Staff Sales Manager, SMB, you'll drive revenue by connecting customers with the right solutions. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll drive revenue by connecting customers with the right solutions, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Prospect, qualify, and close new business • Run discovery calls and product demos • Manage a pipeline and forecast accurately • Consistently meet and exceed quota • Collaborate with marketing and customer success What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong communication and negotiation skills • Track record of meeting targets • B2B sales experience • Self-motivated and goal-driven Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently