Staff Sales Manager, SMB

Intercom is hiring a Staff Sales Manager, SMB to join our fully remote team in the United States. As a Staff Sales Manager, SMB, you'll drive revenue by connecting customers with the right solutions. This is a contract, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive revenue by connecting customers with the right solutions, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with marketing and customer success • Prospect, qualify, and close new business • Consistently meet and exceed quota • Run discovery calls and product demos • Manage a pipeline and forecast accurately What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Home office and wellness stipends • 401(k) retirement plan with company match • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Self-motivated and goal-driven • CRM proficiency (Salesforce or HubSpot) • B2B sales experience • Track record of meeting targets Nice to have: • Experience in a fast-paced, high-growth environment • A growth mindset and eagerness to keep learning