Staff Sales Development Representative, SMB

Zendesk is hiring a Staff Sales Development Representative, SMB to join our fully remote team in the United States. As a Staff Sales Development Representative, SMB, you'll drive revenue by connecting customers with the right solutions. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll drive revenue by connecting customers with the right solutions, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Collaborate with marketing and customer success • Consistently meet and exceed quota • Prospect, qualify, and close new business • Run discovery calls and product demos • Manage a pipeline and forecast accurately What we offer: • Flexible working hours across US time zones • 401(k) retirement plan with company match • Annual learning and professional development budget • Generous paid time off and company holidays • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Zendesk is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong communication and negotiation skills • B2B sales experience • Track record of meeting targets • Self-motivated and goal-driven Nice to have: • Experience working in a fully remote or distributed team • Familiarity with modern collaboration tools (Slack, Notion, Linear)