Staff Program Manager

Intercom is hiring a Staff Program Manager to join our fully remote team in the United States. As a Staff Program Manager, you'll keep complex projects on track and teams aligned. This is a full-time, work-from-home role open to candidates across the US (Remote — US). About the role You'll keep complex projects on track and teams aligned, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Plan, schedule, and track project delivery • Run agile ceremonies and reporting • Coordinate cross-functional teams • Drive continuous improvement • Manage risks, scope, and stakeholders What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • Competitive salary and meaningful equity • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent organization and communication • Project or program management experience • Agile/Scrum familiarity • PMP or equivalent is a plus Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing