Staff People Operations Specialist, Benefits

Intercom is hiring a Staff People Operations Specialist, Benefits to join our fully remote team in the United States. As a Staff People Operations Specialist, Benefits, you'll support our people and build a great remote culture. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll support our people and build a great remote culture, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Maintain accurate HR records • Manage HR processes and the employee lifecycle • Administer benefits and policies • Advise managers on people matters • Support hiring and onboarding What we offer: • Generous paid time off and company holidays • Paid parental leave • Annual learning and professional development budget • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Organized and detail-oriented • HR experience • Knowledge of employment practices • Strong interpersonal skills Nice to have: • A track record of taking ownership and shipping independently • A growth mindset and eagerness to keep learning