Staff Operations Manager, Business

Twilio is hiring a Staff Operations Manager, Business to join our fully remote team in the United States. As a Staff Operations Manager, Business, you'll make the business run smoothly and efficiently. This is a freelance, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll make the business run smoothly and efficiently, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Coordinate across teams and vendors • Identify and remove bottlenecks • Support strategic initiatives • Improve and document processes • Analyze operational metrics What we offer: • Home office and wellness stipends • Flexible working hours across US time zones • Paid parental leave • Annual learning and professional development budget • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent organization • Clear communication • Comfort with data and spreadsheets • Operations or analyst experience Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently