Staff Onboarding Specialist, SMB

Workday is hiring a Staff Onboarding Specialist, SMB to join our fully remote team in the United States. As a Staff Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a contract, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Identify expansion and renewal opportunities • Own a portfolio of customer accounts What we offer: • Competitive salary and meaningful equity • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Workday is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Data-driven and organized • Excellent communication • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • A track record of taking ownership and shipping independently