Staff Onboarding Specialist, SMB

Spotify is hiring a Staff Onboarding Specialist, SMB to join our fully remote team in the United States. As a Staff Onboarding Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn • Own a portfolio of customer accounts What we offer: • Comprehensive medical, dental, and vision coverage • Competitive salary and meaningful equity • 401(k) retirement plan with company match • Generous paid time off and company holidays • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Spotify is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Comfort with SaaS products and CRMs • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing