Staff Onboarding Specialist, Renewals

Atlassian is hiring a Staff Onboarding Specialist, Renewals to join our fully remote team in the United States. As a Staff Onboarding Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (East Coast)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company match • Paid parental leave • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Atlassian is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Strong relationship-building skills • Comfort with SaaS products and CRMs • Experience in customer-facing roles Nice to have: • A track record of taking ownership and shipping independently • Comfort communicating clearly and proactively in writing