Staff Infrastructure Engineer, Tooling

Twilio is hiring a Staff Infrastructure Engineer, Tooling to join our fully remote team in the United States. As a Staff Infrastructure Engineer, Tooling, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Automate deployments and reduce operational toil • Monitor systems and respond to incidents • Partner with engineering on scalability and security • Improve observability, alerting, and reliability • Build and maintain CI/CD pipelines and infrastructure as code What we offer: • Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Home office and wellness stipends • Annual learning and professional development budget • 401(k) retirement plan with company match How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Twilio is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong troubleshooting skills • Experience with AWS, GCP, or Azure • Scripting skills (Bash, Python, or Go) • On-call and incident response experience Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing