Staff Infrastructure Engineer, Networking

Intercom is hiring a Staff Infrastructure Engineer, Networking to join our fully remote team in the United States. As a Staff Infrastructure Engineer, Networking, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Improve observability, alerting, and reliability • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Build and maintain CI/CD pipelines and infrastructure as code • Automate deployments and reduce operational toil What we offer: • Annual learning and professional development budget • Paid parental leave • 401(k) retirement plan with company match • Home office and wellness stipends • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience with AWS, GCP, or Azure • On-call and incident response experience • Strong troubleshooting skills • Scripting skills (Bash, Python, or Go) Nice to have: • Experience working in a fully remote or distributed team • Experience in a fast-paced, high-growth environment