Staff HR Generalist

Intercom is hiring a Staff HR Generalist to join our fully remote team in the United States. As a Staff HR Generalist, you'll support our people and build a great remote culture. This is a full-time, work-from-home role open to candidates across the US (Remote — US (West Coast)). About the role You'll support our people and build a great remote culture, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Support hiring and onboarding • Administer benefits and policies • Advise managers on people matters • Manage HR processes and the employee lifecycle • Maintain accurate HR records What we offer: • Generous paid time off and company holidays • Home office and wellness stipends • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Discretion and confidentiality • Organized and detail-oriented • HR experience • Strong interpersonal skills Nice to have: • Experience in a fast-paced, high-growth environment • Experience working in a fully remote or distributed team