Staff DevOps Engineer, Observability

Intercom is hiring a Staff DevOps Engineer, Observability to join our fully remote team in the United States. As a Staff DevOps Engineer, Observability, you'll keep our infrastructure reliable, scalable, and secure. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll keep our infrastructure reliable, scalable, and secure, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Partner with engineering on scalability and security • Monitor systems and respond to incidents • Automate deployments and reduce operational toil • Build and maintain CI/CD pipelines and infrastructure as code • Improve observability, alerting, and reliability What we offer: • Home office and wellness stipends • 401(k) retirement plan with company match • Flexible working hours across US time zones • Comprehensive medical, dental, and vision coverage • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong troubleshooting skills • On-call and incident response experience • Scripting skills (Bash, Python, or Go) • Experience with AWS, GCP, or Azure Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • Comfort communicating clearly and proactively in writing