Staff Data Analyst, Experimentation

Intercom is hiring a Staff Data Analyst, Experimentation to join our fully remote team in the United States. As a Staff Data Analyst, Experimentation, you'll turn data into insights and intelligent products. This is a full-time, work-from-home role open to candidates across the US (Remote — US (PST)). About the role You'll turn data into insights and intelligent products, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Communicate findings to technical and non-technical audiences • Analyze large datasets to surface actionable insights • Partner with stakeholders to define metrics • Maintain data pipelines and data quality • Build and validate models and dashboards What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Annual learning and professional development budget • 401(k) retirement plan with company match • Flexible working hours across US time zones • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Intercom is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Understanding of statistics and experimentation • Experience with data visualization tools • Familiarity with cloud data warehouses • Strong SQL and Python (or R) Nice to have: • Experience in a fast-paced, high-growth environment • Comfort communicating clearly and proactively in writing