Staff Customer Success Specialist, SMB

Workday is hiring a Staff Customer Success Specialist, SMB to join our fully remote team in the United States. As a Staff Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Own a portfolio of customer accounts • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally What we offer: • Comprehensive medical, dental, and vision coverage • Paid parental leave • 401(k) retirement plan with company match • Competitive salary and meaningful equity • Home office and wellness stipends How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Workday is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Excellent communication • Strong relationship-building skills • Experience in customer-facing roles Nice to have: • A growth mindset and eagerness to keep learning • Experience in a fast-paced, high-growth environment