Staff Customer Success Specialist, SMB

HashiCorp is hiring a Staff Customer Success Specialist, SMB to join our fully remote team in the United States. As a Staff Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a freelance, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Advocate for customer needs internally • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • 100% remote, work-from-anywhere-in-the-US culture • Home office and wellness stipends • Paid parental leave • Competitive salary and meaningful equity • Flexible working hours across US time zones How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. HashiCorp is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Data-driven and organized • Excellent communication • Experience in customer-facing roles • Comfort with SaaS products and CRMs Nice to have: • A growth mindset and eagerness to keep learning • Comfort communicating clearly and proactively in writing