Staff Customer Success Specialist, SMB

Databricks is hiring a Staff Customer Success Specialist, SMB to join our fully remote team in the United States. As a Staff Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Own a portfolio of customer accounts • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn • Lead onboarding and ongoing enablement What we offer: • Annual learning and professional development budget • Home office and wellness stipends • Flexible working hours across US time zones • 401(k) retirement plan with company match • 100% remote, work-from-anywhere-in-the-US culture How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Databricks is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Comfort with SaaS products and CRMs • Experience in customer-facing roles • Data-driven and organized Nice to have: • Comfort communicating clearly and proactively in writing • Experience in a fast-paced, high-growth environment