Staff Customer Success Specialist, SMB

Canva is hiring a Staff Customer Success Specialist, SMB to join our fully remote team in the United States. As a Staff Customer Success Specialist, SMB, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (CST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Advocate for customer needs internally • Own a portfolio of customer accounts • Track health metrics and reduce churn • Identify expansion and renewal opportunities What we offer: • 401(k) retirement plan with company match • Annual learning and professional development budget • Comprehensive medical, dental, and vision coverage • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Canva is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Experience in customer-facing roles • Data-driven and organized • Strong relationship-building skills Nice to have: • Experience working in a fully remote or distributed team • A growth mindset and eagerness to keep learning