Staff Customer Success Specialist, Renewals

Instacart is hiring a Staff Customer Success Specialist, Renewals to join our fully remote team in the United States. As a Staff Customer Success Specialist, Renewals, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — US (EST)). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Identify expansion and renewal opportunities • Track health metrics and reduce churn • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts • Advocate for customer needs internally What we offer: • Home office and wellness stipends • 401(k) retirement plan with company match • Annual learning and professional development budget • 100% remote, work-from-anywhere-in-the-US culture • Competitive salary and meaningful equity How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Instacart is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Strong relationship-building skills • Experience in customer-facing roles • Excellent communication • Comfort with SaaS products and CRMs Nice to have: • Comfort communicating clearly and proactively in writing • A growth mindset and eagerness to keep learning