Staff Customer Success Specialist, Onboarding

Meta is hiring a Staff Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Staff Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a full-time, work-from-home role open to candidates across the US (Remote — USA). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Lead onboarding and ongoing enablement • Identify expansion and renewal opportunities • Advocate for customer needs internally • Track health metrics and reduce churn • Own a portfolio of customer accounts What we offer: • Annual learning and professional development budget • Flexible working hours across US time zones • Home office and wellness stipends • 100% remote, work-from-anywhere-in-the-US culture • Generous paid time off and company holidays How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Meta is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Experience in customer-facing roles • Strong relationship-building skills • Data-driven and organized • Comfort with SaaS products and CRMs Nice to have: • Familiarity with modern collaboration tools (Slack, Notion, Linear) • A track record of taking ownership and shipping independently