Staff Customer Success Specialist, Onboarding

Dropbox is hiring a Staff Customer Success Specialist, Onboarding to join our fully remote team in the United States. As a Staff Customer Success Specialist, Onboarding, you'll drive adoption, retention, and growth for our customers. This is a part-time, work-from-home role open to candidates across the US (Remote — Anywhere in the US). About the role You'll drive adoption, retention, and growth for our customers, partnering with a friendly, distributed team across US time zones. We care about outcomes over hours and give you the autonomy, tools, and support to do your best work from home. What you'll do: • Track health metrics and reduce churn • Advocate for customer needs internally • Identify expansion and renewal opportunities • Lead onboarding and ongoing enablement • Own a portfolio of customer accounts What we offer: • Annual learning and professional development budget • Generous paid time off and company holidays • 100% remote, work-from-anywhere-in-the-US culture • Flexible working hours across US time zones • Paid parental leave How we work We're remote-first and async-friendly. Expect clear documentation, regular feedback, supportive teammates, and real opportunities to grow your career. Dropbox is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

Minimum qualifications: • 7+ years of experience, including leading teams or projects • Excellent communication • Strong relationship-building skills • Data-driven and organized • Experience in customer-facing roles Nice to have: • Comfort communicating clearly and proactively in writing • Experience working in a fully remote or distributed team